Ranchero’s Returns Policy

At Ranchero’s, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, we invite you to review our policy on refunds and returns.

30-Day Return Window

  • You have 30 days from date of despatch  to return your pre-ordered cowboy boots for a refund or exchange

Conditions for Return

  •  Unused and Unopened: Items must be in their original condition, unused, and in the original packaging.
  • Proof of Purchase: Please include your original receipt or proof of purchase with the return.

Easy Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item, please contact our customer service team.

Hassle-Free Refunds

  • If you opt for a refund, we will process it promptly once we receive the returned item.
  • Please note that you will need to cover the return postage.
  • Loyalty Points: If the purchase was made using loyalty points, the equivalent points will be credited back to the customer’s loyalty account.

Non-Returnable Items

  • Certain items may be marked as non-returnable or final sale.
  • Non-returnable items include but are not limited to personalized items, gift cards, and downloadable software products.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately for assistance.

Customer Service

  • Our customer service team is available to answer any questions you may have about our return policy or the return process.

How to Return

  1. Complete the Returns Form that will be included in your parcel.
  2. Place the Returns Form inside the packaging with the boots, ensuring all inserts and tissue are as originally provided.
  3. Securely package the boots in a mailer bag (reusing the one provided or an alternative).
  4. Do not attach tape or labels directly to the boot box to maintain its original condition.
  5. Send the package to our return address, using a tracked service for your peace of mind.

We strive to make your experience with Ranchero’s exceptional from start to finish, and that includes our returns process. If you have any questions or need assistance, our customer service team is here to help.

You can print another Returns Form to complete here

Delivery Policy

Fast, Reliable, and Hassle-Free Deliveries

At Ranchero’s, we understand that getting your items quickly is important to you, so we make every effort to process your order promptly. Here’s what you can expect:

  • Standard Delivery: Our standard shipping typically takes 3-5 business days. We partner with reputable couriers to ensure your package arrives on time and in perfect condition.
  • Express Delivery: Need it faster? Choose our express delivery option for 1-2 business days shipping time.
  • Order Tracking: Once your order is dispatched, you’ll receive a tracking number to keep an eye on your shipment’s progress.
  • Customer Service: Our dedicated customer service team is here to assist you with any delivery questions at [email protected]

We aim to provide a smooth and transparent delivery experience. If there are any issues or delays, we’ll communicate promptly to keep you updated.

Delivery and Returns

As an affiliated website, we partner with various partners to provide our products and services. For detailed information regarding delivery and returns, please refer to their website.

Delivery Information: Our affiliate partner handles all aspects of the delivery process, ensuring your orders are shipped promptly and efficiently. To learn more about their delivery options, tracking, and international shipping, please visit their website.

Returns and Refunds: If you need to return an item or request a refund, please follow the guidelines provided by our affiliate partner. For detailed instructions on their return policy and process, visit their Returns and Refunds page.